Privacy Policy
Last updated: 11 November 2026
This policy explains how VITAAXIS HEALTHCARE INNOVATIONS PRIVATE LIMITED ("we", "us") collects, uses and protects personal information in our websites and apps, including Care On Call, Doctok and Healtree.
Information we collect
- Account details such as name, phone number, email and address.
- Health information you or your care provider enter, such as medical history, vitals, records, cycle and pregnancy details.
- For nurses and clinicians: qualifications, certificates and identity documents for verification.
- Booking, appointment and payment records (card details are handled by our payment provider, not stored by us).
- Consultation audio, where a clinic uses Doctok's transcription feature with the patient's knowledge.
- Basic device and usage information needed to run and secure the service.
How we use it
- To provide the services you request — bookings, care visits, clinical records and reminders.
- To verify care providers and keep the platform safe.
- To process payments and send service messages.
- To improve our products. We do not sell personal information or use health data for advertising.
Sharing
We share information only with the people involved in your care (for example the nurse you book or your clinic), with service providers who host and operate our systems under confidentiality obligations, and where required by law.
Security and retention
Data is encrypted in transit and stored with access controls limited by role. We keep information for as long as needed to provide the service and meet legal and medical record-keeping obligations.
Your choices
You can access, correct or ask us to delete your account and personal information by contacting us at info@vitaaxishealth.com. Account deletion can also be requested from within our apps.
Children
Our apps are not directed at children under 18; a parent or guardian may manage care for a minor.
Contact
VITAAXIS HEALTHCARE INNOVATIONS PRIVATE LIMITED, India. Email: info@vitaaxishealth.com